Saira Hospitality with eCornell and Cornell University bring a Service Excellence professional development program to local communities in the British Virgin Islands

Saira Hospitality has partnered with eCornell and Cornell College’s College of Resort Administration to convey a Service Excellence skilled improvement program to native communities within the British Virgin Islands (BVI), a area devastated by the results of Hurricanes Irma and Maria.

The partnership strives to assist rebuild the tourism business and has introduced a sense of hope and empowerment to residents as they put together to achieve careers within the hospitality business.

Based in 2015 by Harsha Chanrai, a graduate of Cornell’s College of Resort Administration, Saira Hospitality companions with luxurious motels the world over to create pop-up lodge colleges that incorporate instructional and life-skill coaching, together with eCornell’s Service Excellence program. Instructors educate members of native communities the abilities wanted for employment and profession progress within the hospitality business. The holistic curriculum introduces classes in verbal and non-verbal communication, entrepreneurship/intrapreneurship, sustainability and private funds, in addition to comfortable expertise like mindfulness and emotional and cultural intelligence. These modules are taught along with the specialised hospitality expertise essential to succeed as an worker of an upscale lodge.

On the program’s conclusion, lodge operators have a pool of extremely skilled, loyal, passionate neighborhood members who possess vital data of name tradition and values from which to rent, and graduates are empowered with the data that their new expertise may also help them construct a profession in one of many world’s fastest-growing industries.

“Cornell College has an unmatched repute within the hospitality business,” says Harsha Chanrai. “I’m honored that Saira Hospitality is ready to ship entry to Cornell to beforehand inaccessible markets by the inclusion of the Service Excellence program. It has introduced an immense sense of satisfaction, hope, and profession pleasure to native communities within the BVI.”

Upon completion of the Service Excellence program, learners will be capable of draw on finest practices for resolving battle, determine service restoration alternatives, categorize service failures and applicable responses, and enhance their very own communication by consciously contemplating viewers, message, and methodology of supply. Modules embrace:

For extra details about Saira Hospitality go to

Picture credit score: Alton Bertie, courtesy of Saira Hospitality


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